FAQ analysis for HDMI captures

Release time:2020-07-16 12:09 Clicks:124
1. What software is available?
 OBS, Potplayer, Xsplit, Vmix, etc.
 
2. Can I use the game console? What are they?
Game console with HDMI signal output, such as: Switch, PS4, xbox one, WilU, etc. (HDCP needs to be closed)
 
3. What systems are supported and do I need to install drivers?
Support Win7/win8.1/win10, macOS, Linux system, only Win7 system needs to install driver, other systems are free of driver
 
4. What are the requirements for the computer?
Computer configuration requirements:
System: Windows® 10 / Windows 8.1 / Windows 7 (SP1)/Linux/MacOS X 10.9 or above
Desktop PC: Intel® Core™ i5-3400 3.20 GHz + NVIDIA® GeForce® GT 630 or above
Notebook: Intel Core i7-4810MQ + NVIDIA GeForce GTX 735QM or above
Memory: 4 GB RAM (8 GB recommended)
Graphics card compatible with DirectX10
 
5. What is the recording/push stream resolution?
Maximum 1080P 60Hz
 
6.What is the input resolution supported?
Model HCA07: 1080P/60, 59.94, 50, 30, 29.97, 25, 24, 23.98, 1080i 50/60, 720P 50/60, 480P, 576P,1280x1024, 1280x960, 1024x768, 800x600, 640x480
Model HCA11/12:  4K/30,25,24,1080P/60, 59.94, 50, 30, 29.97, 25, 24, 23.98,   1080i 50/60, 720P 50/60, 480P, 576P,1280x1024, 1280x960, 1024x768, 800x600, 640x480
Model HCA13/14: 4K/60,50, 4K/30,25,24,1080P/60, 50; 720P 50/60
Model HCA16:  4K/60,50, 4K/30,25,24, 1080P/60, 59.94, 50, 30, 29.97, 25, 24, 23.98,   1080i 50/60, 720P 50/60, 480P, 576P,1280x1024, 1280x960, 1024x768, 800x600, 640x480
 
 
7. What is the output resolution supported?Loop-out
Model HCA07:1080P/60, 59.94, 50, 30, 29.97, 25, 24, 23.98,   1080i 50/60, 720P 50/60, 480P, 576P,1280x1024, 1280x960, 1024x768, 800x600, 640x480
Model HCA12:1080P/60
Model HCA13/14:4K/60,50,4K/30,25,24,1080P/60, 50, 30, 720P 50/60
Model HCA16: 4K/60,50, 4K/30,25,24, 1080P/60, 59.94, 50, 30, 29.97, 25, 24, 23.98,   1080i 50/60, 720P 50/60, 480P, 576P,1280x1024, 1280x960, 1024x768, 800x600, 640x480
 
 
8. Whether to support 1080i, 720i
Model HCA13/14not support, other models support.
 
9. Whether to support 576P, 480P
Model HCA13/14not support, other models support.
 
10. Is there an HDMI outputWill the output resolution and frame rate decrease?
With HDMI output, output resolution and frame rate are the same as HDMI input
 
11. What is the acquisition delay of the USB output port?
About 50-200ms, there are certain differences according to the display device and the signal input source
 
12. What protocols are supported and what is the highest audio sampling rate supported?
Support UVC&UAC protocol, support 48KHz PCM audio sampling rate
 
13. Is it possible to support mobile phone live streaming?
Not supported (model HV-HCA07 can support)
 
14. What is the reason if  the Power indicator is not on?
Reinsert the USB3.0 interface or replace the USB3.0 interface
 
15.Signal indicator is not on?
1) Reinsert the HDMI Input interface
2) Make sure the HDMI input signal is normal
 
16. Unrecognized device (no USB Video Device)?
1) Check whether the collection USB port is correctly connected to the USB3.0 interface of the computer
2) Check whether the computer system disables the camera device
 
17. No preview image?
1) Check whether the OBS/PotPlayer software is correctly set as required
2) Check if the input resolution/FPS meets the product requirements
3) Win7 computer, need to install USB driver software
4) Check whether the signal input device has HDCP and whether it is turned off, and the signal source MacOS system requires 10.13 or less
 
18. Why is there no YUY2 option?
Confirm that the computer USB interface is a standard 3.0 interface (USB3.0 interface is generally blue, and some motherboard interfaces may be downgraded to USB2.0 due to failure)
 
19. What should I do if the image display is not complete?
Adjust the signal input terminal resolution or software recording resolution appropriately
 
20. Collect another computer and preview the blank?
The collected computer "Display Settings"-"Multiple Monitor Settings"-"Extend these monitors" to "Copy these monitors"
 
21. The preview screen is flat screen or stutter?
1) Check the computer configuration of the installation software, whether it meets the recommended configuration requirements
2) Whether other similar wires are used, and the special wires delivered in the attachment are not used
3) Whether the video format has been selected as YUY2, if there is only MJPEG option, please check the USB interface type
4) Appropriately reduce the input source resolution and frame rate
 
22. The audio and video are not synchronized, the sound is delayed?
Enter the system sound control panel, "recording" tab, double-click "microphone (USB Video Device)" to enter the settings, in the "Advanced" interface, select "2 channels, 16 bits, 48000Hz (DVD sound quality)
 
23. No sound when recording video?
Enter the system sound control panel, "recording" tab, double-click "microphone (USB Video Device)" to enter the settings, then "listen" tab, check "listen to this device", click "OK", if there is no Sound, re-plug the USB interface of the capture card
 
24. How to install the driver?
Download the driver file, obtain two folders after decompression, click "InstallShield", then click "Regular Installation", run the file, and wait for a while to complete the installation.
 
25. Product size?
 80*80*16mm/80X50X13mm
 
26. What is the power consumption of the product?
≤2.5W
 
27. What is the operating temperature when working?
The normal working temperature of the product is about 40℃

28. Product weight? 0.25kg

29. What is the highest input parameter ?
Model HCA13/14:Compatible with HDMI2.0 standard, the maximum bandwidth supports 600MHz 4K@60, 8bit deep color, HDR
 
 

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